Connectivity table
Strategic pillar | Material topic | Indicator | Objective | Result 2021 | Result 2020 | Contribution to SDG |
Technology for society | Reliable and future-proof network | Availability of fixed network (%) | 99.9% (target 2021) | 99.9% | 99.9% | SDG 9 |
Availability of mobile network (%) | - | 99.9% | 99.8% | SDG 11 | ||
Innovative products and services | Number of new IoT solutions (#) – new indicator | - | 55 | N/A | N/A | |
Technological solutions for society | Number of participants in Dreamlab – spread across 17 countries (#) – new indicator | - | 2 million | N/A | ||
Equal opportunities in a digital society | Digital inclusion for everyone | The number of children who took part in the Online Masters programme (#) | 140,000 (target 2021) | 139,809 | 119,249 | SDG 4 |
The number of senior citizens who took part in the Welcome Online programme (#) – new indicator | 3,200 (target 2021) | 3,200 | 2,494 | |||
Transforming into a digital organisation | NPS digital customer journey mobile customers (#) | - | 16.0 | 13.8 | ||
Social partnerships | Number of employees who registered for Step up for good (#) | 500 | 589 | 85 | ||
A diverse and inclusive culture | A responsible employer | E-NPS employees (engagement) - new indicator | - | 77 | 76 | SDG 5 |
Diversity and an inclusive culture | Total number of persons at a distance to the labour market employed (#) | 100 (target 2021) | 70 | 70 | SDG 10 | |
Everything for a healthy environment | Energy consumption and CO2 emissions | CO2 emissions (in kg) | 240,708,585 (target 2025) | 341,723,004 | 336,855,763 | SDG 7 |
Circular economy | Returned Ziggo equipment (%) - new indicator | - | 80,0% | 1,620,732 | SDG 12 | |
Sustainable purchasing of services and products | Responsible and ethical chain management | Total expenditure paid to suppliers who have completed the EcoVadis assessment (in €) | € 900 million (target 2021) | € 850 million | N/A | SDG 8 |
Top 250 suppliers in EcoVadis (%) | 70.0% (target 2021) | 78.0% | 21.2% | |||
Privacy of our customers | Staff who have completed privacy e-learning (%) | 100.0% (target 2021) | 100.0% | 100.0% | ||
Data security of our customers | % of data breaches that we reported to the Dutch DPA (following investigation and a consideration of the type/scope) – new indicator | - | 60.0% | 70.0% | ||
Other | Putting the customer first | NPS of combined services Vodafone – consumer (#) | - | 15 | 27 | |
NPS of combined services Ziggo – consumer (#) | - | 12 | 7 | |||
Ethical working | Speak out reports (#) | - | 7 | 6 | ||
Financial performance | Operating result (€) – new indicator | - | € 1.915 billion | € 1.877 billion | ||
Governance and legislation and regulations; | Percentage of women in top management (%) | 32.0% (target 2021) | 30.0% | 29.0% |