Environmental impact

				2021				2020
Scope	Location	Category	Activity	Import	Unit	kg CO₂/per unit	Emissions (kg of CO₂)	Import	Unit	kg CO₂/per unit	Emissions (kg of CO₂)
Scope 1	Data centre & infrastructure	Fuels and heat	Natural gas	45,252	m3	1.884	85,255	41,764	m3	1.88	78,683
Scope 1	Offices	Fuels and heat	Natural gas	70,822	m3	1.884	133,429	214,911	m3	1.88	404,892
Scope 1	Shops	Fuels and heat	Natural gas	208,026	m3	1.884	391,921	304,882	m3	1.88	574,398
Scope 1	Fixed network	Fuels and heat	Natural gas	754.5	m3	1.884	1,421	-	m3	1.88	-
Scope 1	Mobile network	Fuels and heat	Diesel (NL)	147,835	litres	3.23	477,507	161,185	litres	3.23	520,628
Scope 1	Fixed network	Fuels and heat	Diesel (NL)	16,771	litres	3.23	54,170	226	litres	3.23	730
Scope 1		Coolants	Quantity leaked – R134A	0	kg	2860	-	-	kg	2,860.00	-
Scope 1		Coolants	Quantity leaked – R32	0	kg	675	-	-	kg	675.00	34
Scope 1		Coolants	Quantity leaked – R407C	0	kg	5322	-	40	kg	5,322.00	212,880
Scope 1		Coolants	Quantity leaked – R410A	0.85	kg	1924	1,635	8	kg	2,088.00	17,435
Scope 1		Business travel	Diesel (NL)	1,382,805	litres	3.262	4,510,710	1,688,024	litres	3.23	5,452,318
Scope 1		Business travel	Petrol (E95) (NL)	717,681	litres	2.74	1,966,446	629,337	litres	2.74	1,724,383
Scope 1		Business travel	Fuel consumption – lease – CNG (NL)	0	litres	2.728	-	65	litres	2.73	177
		Gold Standard	Compensation – Scope 1				7,622,495				8,986,558
Scope 1 total							0				0

				2021				2020
Scope	Location	Category	Activity	Import	Unit	kg CO₂/per unit	Emissions (kg of CO₂)	Import	Unit	kg CO₂/per unit	Emissions (kg of CO₂)
Scope 2		Fuels and heat	District heating	13,212	GJ	36	475235.64	15,207	GJ	35.97	546995.79
Scope 2		Business travel	Electricity (unknown)	521,874	kWh	0.475	247890.15	236,452	kWh	0.475	112314.7
Scope 2	Data centre & infrastructure	Electricity	Grey electricity	79,378,250	kWh	0	0	107,998,016	kWh	0	0
Scope 2	Offices	Electricity	Grey electricity	74,624,356	kWh	0	0	72,375,179	kWh	0	0
Scope 2	Network – Mobile network	Electricity	Grey electricity	111,654,669	kWh	0	0	111,892,046	kWh	0	0
Scope 2	Network – Fixed network	Electricity	Grey electricity	2,738,396	kWh	0	0	3,014,840	kWh	0	0
Scope 2	Shops	Electricity	Grey electricity	13,389,624	kWh	0	0	14,935,537	kWh	0	0
		Purchasing of Guarantees of Origin	Electricity				281,785,295				310,215,618
		Purchasing of Gold Standard certificates	Compensation – Scope 2				723,126				659,310
Scope 2 total							0				0

				2021				2020
Scope	Location	Category	Activity	Import	Unit	kg CO₂/per unit	Emissions (kg of CO₂)	Import	Unit	kg CO₂/per unit	Emissions (kg of CO₂)
Scope 3.1		Purchased goods and services	Fixed				17,121,019				18,022,125
Scope 3.1		Purchased goods and services	Mobile				21,409,000				21,708,292
Scope 3.2		Capital goods		-			-	-		-	-
Scope 3.3		Fuel- and energy-related activities not included in Scope 1 and 2		-			-	-		-	-
Scope 3.4		Upstream transportation and distribution		-			-	-		-	-
Scope 3.5		Residual and waste products	Business waste	372,561	kg		-	1,620,732	kg	-	-
Scope 3.6		Business travel	Public transport	-	km		-	-	km	-	-
Scope 3.6		Business travel	Regional flights <700 km	22,888	km	0.2	4,578	13,346	km	0.30	3,964
Scope 3.6		Business travel	European flights 700–2,500 km	202,217	km	0.147	29,726	92,909	km	0.20	18,582
Scope 3.6		Business travel	Intercontinental flights > 2,500 km	1,381	km	0.297	410	216,616	km	0.15	31,843
Scope 3.7		Travel between home and work	Own car, unknown fuel	8,373,595	km	0.195	1,632,851	11,672,190	km	0.20	2,276,077
Scope 3.7		Travel between home and work	Petrol-powered scooter	101,712	km	0.048	4,882	147,639	km	0.05	7,087
Scope 3.7		Travel between home and work	Standard bike (non-electric)	489,866	km	0	-	699,324	km	-	-
Scope 3.7		Travel between home and work	Public transport	607,680	km	0.036	21,876	843,517	km	0.04	30,367
Scope 3.7		Travel between home and work	Average train	11,744,281	km	0.006	70,466	15,528,530	km	0.01	93,171
Scope 3.8		Upstream leased assets					1,184,174				1,406,341
Scope 3.9		Downstream transportation and distribution	Number of mobile packages dispatched within the Netherlands	882,803	Number	0.374	330,168	695,271	Number	0.37	260,031
Scope 3.9		Downstream transportation and distribution	Number of TV/internet packages dispatched within the Netherlands	2,904,418	Number	0.374	1,086,252	2,250,000	Number	0.37	841,500
Scope 3.10		Processing of sold products									-
Scope 3.11		Use of sold products					326,350,107				304,186,248
Scope 3.12		End-of-life treatment of sold products					27,416				32,560
Scope 3.13		Downstream leased assets									-
Scope 3.14		Franchises									-
Scope 3.15		Investments									0
Total for scope 3							369,272,926				348,918,187
Total for scopes 1 & 2							8,290,028				9,645,868
Total for scopes 1, 2 & 3*							377,562,954				358,564,055

* We are continuously improving the way we collect, calculate and report on our CO₂ emissions. Based on the latest insight we have further refined our CO₂ calculation methodology for scope 3. We have recalculated our CO₂ emissions related to the use of our media boxes and modems at our customers from 2018 to 2021. Furthermore, we also added smartwifi-pods to our scope 3 reporting.

Waste network (in kg)	Result 2021	Result 2020
Disposal of total telecomms equipment waste	10,482	264,826
Recycling of total telecomms equipment	166,830	227,267
Reuse of total telecomms equipment waste	42,529	3,264
Total disposal of hazardous waste	600	35,149
Disposal of batteries classed as hazardous or special waste	568	21,759
Disposal of Asbestos	-	-
Total recycling of waste classed as hazardous or special	13,773	8,848
Recycling of batteries classed as hazardous or special waste	11,500	14,143
Total reuse of waste classed as hazardous or special waste	2,130	-
Reuse of batteries that have been classed as hazardous or special waste	2,130	3,264

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